Privacy Policy

Introduction

VoiceHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice agent services. We comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, email, phone number, company name)
• Account credentials and authentication data
• Voice conversation data and transcripts
• Usage data and analytics (call duration, frequency, patterns)
• Payment and billing information
• Technical data (IP address, browser type, device information)
• Customer support communications

How We Use Your Information

We use the information we collect for the following purposes:

• Provide, maintain, and improve our voice agent services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to optimize performance and user experience
• Develop new features and services
• Detect, prevent, and address technical issues and security vulnerabilities
• Comply with legal obligations and enforce our terms of service

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• End-to-end encryption for all data in transit (TLS 1.3)
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

GDPR Compliance

We are fully compliant with the General Data Protection Regulation (GDPR). We process your personal data lawfully, fairly, and transparently. We have appointed a Data Protection Officer (DPO) who can be reached at dpo@voicehub.ai. Our services are designed with privacy by design and by default principles.

Your Rights

Under GDPR and other privacy laws, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@voicehub.ai. We will respond within 30 days.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Voice conversation data is retained for 90 days by default, after which it is automatically deleted. Account data is retained for the duration of your subscription and 12 months after cancellation for legal and accounting purposes.

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. We use both session and persistent cookies for authentication, analytics, and personalization.

Third-Party Services

We may share your data with trusted third-party service providers who assist us in operating our services:

• Cloud hosting providers (AWS, Google Cloud)
• Payment processors (Stripe)
• Analytics providers (for service improvement)
• Customer support tools (Intercom)

All third parties are contractually bound to protect your data and use it only for the purposes we specify.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice via email. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

• Email: privacy@voicehub.ai
• DPO: dpo@voicehub.ai
• Mail: VoiceHub, Inc., 123 Market Street, San Francisco, CA 94103